Choicevector
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Data Retention Policy

Last Updated: 30 November 2025

This Data Retention Policy explains how Choicevector collects, stores, and removes personal and operational data. It applies to all users of our platform and services available at choicevector.info.

1. Purpose

We retain data only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, to comply with legal obligations, and to resolve disputes. This policy defines those retention periods and the processes by which data is reviewed and deleted.

2. Types of Data We Retain

2.1 Account and Profile Data

Information provided during registration and account management, including name, email address, and preferences. This data is retained for the duration of the active account relationship and for a defined period following account closure.

2.2 Course and Learning Activity Data

Records of course enrolments, lesson progress, assessment results, and completion certificates. This data supports the delivery of our educational services and is retained to allow learners to access their history.

2.3 Payment and Transaction Data

Records related to purchases, billing, and refunds. This data is retained as required for financial record-keeping and to handle disputes or chargebacks.

2.4 Communications Data

Emails, support requests, and feedback submitted through our platform. This data is retained to ensure continuity of support and to improve our services.

2.5 Technical and Log Data

Server logs, access records, error reports, and usage analytics. This data is retained for security monitoring, performance analysis, and troubleshooting purposes.

2.6 Marketing and Consent Data

Records of marketing preferences and consent choices. This data is retained to honour opt-in and opt-out decisions and to demonstrate compliance with applicable requirements.

3. Retention Periods

3.1 Active Accounts

All account and learning data is retained for the full duration of an active account. Data is considered active while the user maintains a registered account with us.

3.2 Inactive Accounts

Accounts with no login activity for a period of 36 months are considered inactive. We will notify the account holder before initiating any deletion process. If no response is received, the account and associated personal data will be scheduled for removal.

3.3 Closed or Deleted Accounts

Upon account closure or deletion request, personal data is removed or anonymised within 90 days, except where retention is required for legal, financial, or security purposes.

3.4 Payment Records

Transaction and billing records are retained for a minimum of 7 years to satisfy standard financial record-keeping obligations.

3.5 Support and Communications

Support correspondence is retained for 3 years from the date of the last interaction, or longer if the matter remains unresolved.

3.6 Technical Logs

Server and access logs are retained for a maximum of 12 months unless an active security investigation requires extended retention.

3.7 Marketing Data

Marketing consent records are retained for as long as the consent remains valid, and for 3 years following withdrawal of consent to demonstrate compliance.

4. Legal and Regulatory Holds

Where data is subject to a legal hold, regulatory investigation, or dispute resolution process, standard retention periods are suspended. Affected data will be retained until the hold is formally lifted, after which normal retention schedules resume.

5. Data Minimisation

We periodically review the data we hold and remove or anonymise data that is no longer necessary. We do not retain personal data beyond the periods specified in this policy unless a specific and documented reason exists.

6. Anonymisation and Aggregation

Where data is no longer required in identifiable form but retains value for analytical or operational purposes, we may anonymise it. Anonymised data is not subject to this policy and may be retained indefinitely.

7. Data Deletion Requests

Users may request the deletion of their personal data at any time. Requests are processed within 30 days of receipt. Some data may be exempt from deletion where retention is required by law or is necessary to protect our legitimate interests.

To submit a deletion request, contact us at:

8. Third-Party Data Processors

Where we share data with third-party service providers for the purpose of delivering our platform, those providers are required to adhere to data retention standards consistent with this policy. We do not permit third parties to retain data beyond what is necessary for the contracted purpose.

9. Security During Retention

All retained data is protected using appropriate technical and organisational measures. Access is restricted to authorised personnel who require it to perform their responsibilities. Data stored beyond its active use period is archived securely and subject to the same access controls.

10. Policy Review

This policy is reviewed at least once per year and updated as necessary to reflect changes in our practices, services, or applicable requirements. The date at the top of this document indicates when the policy was last revised. Continued use of our platform following any update constitutes acceptance of the revised policy.

11. Contact

If you have questions about this Data Retention Policy or how your data is handled, please contact us:

Your data, your choice

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